// Customer Support Portal
How Can We
Help You?

Select your issue type below. For urgent or software-critical issues, use the escalation contacts at the top of this page — do not wait for a ticket response.

Critical System Down / Production Outage

If your Grey Wolf AI platform is down, completely unresponsive, or causing a live production impact — do not submit a ticket. Call or text immediately for 24/7 emergency response.

Call Now — 24/7 TBD — Coming Soon TBD Text On-Call Engineer TBD — On-Call For software-critical issues only
Software Issue — Urgent but Not Down

Integration failure, significant performance degradation, or a critical workflow blocked — but the platform is partially operational. Use the contacts below for same-business-day response.

Phone Support
TBD — Coming Soon
Select option 2 for technical support. Business hours priority queue.
On-Call Text (Software Urgent)
TBD — Add Number
Text with your company name, platform version, and a brief description of the issue.
// Select Your Issue Type
Critical
Platform Down / Outage
Complete system failure, production outage, or total loss of AI platform access across your organisation.
Urgent
Integration / Performance Issue
Integration failure, significant performance degradation, key workflow blocked, or data sync errors.
Standard
General Support Request
Configuration help, feature questions, training, account management, or non-urgent platform queries.
// Your Details
// Issue Details

Critical & urgent tickets receive a response within 4 business hours. Standard tickets within one business day.

Ticket Submitted.

Your support ticket has been received. Our team will respond based on the severity level you selected.

If your issue escalates to a production outage before we respond — call TBD — Coming Soon immediately.


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